1. User Agreement

By using the Velvet o website or services, you agree to adhere to the following Terms of Service.

2. Eligibility

Our services are available to individuals who meet the eligibility criteria specified on our platform.

3. Account Creation

If required, users may create accounts on our website, subject to our account creation guidelines.

4. User Responsibilities

Users are responsible for their actions on our platform. This includes complying with our behavior guidelines and respecting the rights of other users.

5. Intellectual Property

All intellectual property, including trademarks, copyrights, and user-generated content, is protected as per applicable laws.

6. Payment and Refunds

We offer refunds or replacements for our products as per the specific situation. Refund decisions are at our discretion. Payment and refund processes are outlined in our Refund Policy.

7. Delivery Delays

Delivery delays, if any, are typically due to our courier partners. We strive to minimize such delays.

8. Dispute Resolution

Any disputes arising between users or involving our company will be resolved based on Indian law and jurisdiction.

9. Updates

We may update these Terms of Service as needed. Users will be notified of any changes.

By placing an order on our website, you agree to the terms of sale and understand that our products are perishable, and thus non-returnable.

Once an order is placed, it cannot be canceled.

Velveto is not liable for delays caused by third-party couriers.

10. Governing Law

These Terms of Service are governed by Indian law. For detailed information on data handling, please refer to our Privacy Policy.