Shipping Policy
Order Processing
Velveto, a registered business, operates this website and is responsible for managing and providing all services in accordance with the policies outlined below.
Orders are typically processed within 1-2 business days after payment confirmation, excluding weekends and holidays. Please note that order processing may take longer during peak seasons or promotional periods.
Shipping Methods
We offer various shipping methods, including standard, expedited, and international shipping. Available shipping methods will be displayed during checkout.
Shipping Rates
Shipping rates are based on the weight, destination, and selected method. The estimated shipping cost will be shown during checkout before payment.
Delivery Timeframes
Delivery times vary depending on the shipping method and your location. Estimated delivery times will be provided during checkout. Delays due to weather or carriers may occur.
Order Tracking
Once shipped, a confirmation email or WhatsApp message will be sent with tracking details. You can track your order on our website or the carrier’s site.
International Shipping
We offer international shipping to select countries. Please be aware that customs duties, taxes, or fees may apply. Velvet o is not responsible for any additional charges incurred.
Shipping Restrictions
For any questions regarding shipping restrictions, please contact our customer service team for assistance.
Shipping Policy
For bakery and pastry items, ensure your shipping timelines are clearly defined:
- We deliver to Tamil Nadu, Kerala, and Karnataka. The estimated delivery time for all orders is a minimum of 5 days and a maximum of 10 days from the date of dispatch.
- Please note that delivery times may vary depending on the location and may be affected by unforeseen technical issues or other factors beyond our control. In such cases, we will notify you of any delays and work to resolve them as quickly as possible.
- Customers are requested to provide an accurate delivery address and ensure availability during the delivery window. Velveto is not responsible for delays caused by incorrect addresses or the unavailability of recipients.
Shipping Policy Changes
Velvet o reserves the right to update or modify our shipping policy at any time without prior notice. Any changes will be posted on this page.
Contact Us
If you have any questions or need further assistance, please contact us:
Phone:6238800372
Email:velveto.mail@gmail.com